Develop and Use Emotional Intelligence
2nd
Edition
(January, 2020)
A newer edition is available here.
Chapter List:
01 The Impact of Your Emotions at Work
02 Recoognise and Respond to Emotional Cues
03 Promote Emotional Intelligence in Others
04 Utilise Emotional Intelligence to Maximise Team Outcomes
Subjects covered:
BSBLDR511 - Develop and Use Emotional Intelligence